Customers can’t buy something that they can’t find. You need to make sure it’s as easy as possible for them to discover the product they’re looking for. How can you market your appliance store online? To attract new customers and keep them coming back, you can start by targeting the right prospects. Let me explain.
1. Research your industry
To market your appliance store online, you should keep your finger on the pulse of how your industry is growing and changing, and stay on top of emerging trends. You can start by searching for business databases online. And then, your local chamber of commerce or business development agency can supply useful information usually free of charge, including assistance with site selection, demographic reports and directories of local businesses. They may also offer seminars on marketing and related topics that can help you do better research.
After you have an overview of the industry, next comes another important question whether you know who is your target audience.
Defining who is your real audience will not only help you focus on creating the right content but allows you to develop services that are matched to your clients’ needs.
Where is your target audience? To answer the question, you must have supporting data or evidence. Firstly, if you’ve been in business for any length of time, you should have some understanding of why your product or service exists. Secondly, if you’re not sure who buys your product or service, consider asking your company’s executives or sales teams for this information. Last but not the least, some quick searches on Google and social media can help reveal who is looking for you.
It will be clear what a simple audience definition could look like once you’re finished analyzing your audience.
2. Build a brand
Without a consistent stream of customers, sales will diminish. On the same note, it’s unwise to obsess over how you can win customers on a day-to-day basis. It makes you look desperate in a cut-throat world. Instead, focus on building your business into a brand that people can relate to. The brand mentioned here refers to how people perceive you wherever they interact with your business—both the impressions you can control and the ones you can’t.
Let’s take social media into account. Whether your store has been up and running for some time or it’s brand new, you’re going to need to catch the attention of customers. Social media isn’t just a tool to gain exposure—it has now become a necessary time investment for every business to make.
You are suggested to produce high-quality and engaging content and reply to their feedback there.
It’s important to appreciate that you will never have 100% control over how people perceive your brand, but you can tug customers in the right direction, make a great first impression, and manage your reputation.
3. Take advantage of industry associations and loyalty programs
As a small business owner, you want to continually be growing your business. Joining an industry association can offer a huge variety of benefits. Industry associations are a great way to connect with contacts within your industry who range from junior employees just getting started to industry veterans who have built thriving, successful businesses, which offer an excellent chance for expanding your contacts.
Since it costs 5 to 25 times more to acquire a new customer than it does to retain an existing one, loyalty programs are a popular type of promotion and a great way to keep people coming back for more. Everyone loves a discount. Whether it’s a 10% off code that’s landed in their inbox or a site-wide sale, running various promotions and discounts throughout the year is a great incentive for customers.
When you create a customer loyalty program, it should be fun, and ultimately, deliver value to your customers.
Perhaps customers can get points and redeem rewards. Maybe they have to play a game to get points. Either way, they’re more likely to keep coming back.
People like to have fun and this will help them create a connection with your brand, which is important to retaining customers.
In fact, studies show that customers who have an emotional connection to your brand tend to have a lifetime value that’s four times higher than your average customer. These customers spend more with your business, and therefore, should be rewarded for it. After all, you need them the most.
Whether you’re a new or established business, you should consider creating a loyalty program to boost repeat customers.
Marketing your product online isn’t what it used to be. It has gotten a whole lot more difficult to get consumers to notice your business among all the competition. But hope is not all lost when it comes to marketing your electric appliance store. Those tips and tricks above could help you connect with consumers.
